CTS Group

Dublin, Leinster, Ireland

Sales Operations Manager

Job ID JOB-006-0000311

About the Role

Sales Operations Manager – EMEA

Department: Business Development

Reports to: Senior Vice President of Business Development

Location: EMEA (Dublin)

About CTS Group

CTS Group is a fast-growing international design and build company specialising in data center development across Europe, the Middle East, Latin America and India. We combine engineering excellence, innovation and digital transformation to deliver high-performance, sustainable and future-ready data center solutions.

With over 40 nationalities represented across our teams, CTS fosters a collaborative, inclusive and high-performance culture where innovation and technical precision drive every project. Beyond construction, CTS develops digital systems and standardised modular data center units to meet the evolving needs of hyperscalers, colocation providers and enterprise clients.

Role Overview

The Sales Operations Manager is responsible for designing, implementing and managing the sales operating model across Europe, the Middle East and Africa. The role supports Business Development Managers, the Bid Response Team, Pre-Sales Engineering, Commercial and Marketing by administering processes, systems and reporting that improve opportunity qualification, bid quality, forecasting and customer success for CTS's data center design and build business.

Key Responsibilities

● Develop and manage end-to-end sales processes from lead generation through customer success.

● Administer CRM systems, pipeline governance, forecasting and dashboard reporting.

● Support Go/No-Go qualification and bid governance.

● Coordinate bid responses across sales, engineering, estimating and commercial teams.

● Maintain key account plans, customer intelligence and project databases.

● Conduct market research on hyperscalers, AI, NeoCloud, colocation and mission-critical markets.

● Develop customer-facing presentations, case studies and capability statements.

● Track RFPs, ITTs, frameworks, competitor activity and market trends.

● Produce KPI, forecast and executive management reports.

● Maintain proposal libraries, templates and sales documentation.

● Support customer success planning and repeat business initiatives.

● Drive continuous improvement of sales tools and processes.

Required Skills and Experience

● Bachelor's degree in Business, Engineering or a similar discipline.

● 5+ years in Sales Operations, Bid Management or Commercial Operations within data centers, EPC, construction or mission-critical infrastructure.

● Experience with Salesforce and/or Microsoft Dynamics CRM.

● Strong Excel and reporting skills; Power BI preferred.

● Excellent organisational and stakeholder management skills.

Key Performance Indicators

● Forecast accuracy.

● CRM data quality.

● Pipeline growth.

● Bid response timeliness.

● Proposal quality.

● Win rate.

● Customer satisfaction.

● Repeat business.

● Sales process compliance.

Required Skills

Desired Skills